Return & Exchanges

🔄 Returns & Refund Policy – Shop Without Worry

At Otasphe, we want you to love every item you purchase. If something isn’t right, we’ve made returns and exchanges as simple and hassle-free as possible.

✅ Who Can Return
You can request a return if:

• The item is unused and in its original condition, including the original packaging.

• You contact us within 30 days of receiving your order.

• You provide proof of purchase, such as your order confirmation or invoice.

❌ Items That Can’t Be Returned
Certain items are not eligible for returns, including:

• Final sale products

• Opened or used personal care items

• Customized or made-to-order products

🔁 Exchanges
If you received the wrong, damaged, or defective item, please reach out to us within 7 days of receiving your order. We will gladly arrange:

• A replacement, or

• A full refund

To expedite the process, it’s helpful to send us photos of the item and its packaging.

💰 Refunds
Once we’ve received and inspected your returned item:

• Approved returns will be refunded to your original payment method.

• Refunds typically take 5–10 business days to process.

Please note, shipping fees are non-refundable, unless the error was on our end.

📦 Return Shipping
Return shipping costs are generally the responsibility of the customer, unless we made a mistake with your order (e.g., sending the wrong or defective item).
We recommend using a trackable shipping service to ensure your return arrives safely.

💬 Need Help?
If you have any questions about returns, exchanges, or refunds, don’t hesitate to reach out to our customer service team at contact@otasphe.com. We’ll be happy to guide you through the process!

At Otasphe, we’re committed to making returns and refunds as seamless as possible so you can shop with confidence.